Sharky Sale offers a 30 days Return Policy for all customers. You can request a return for most items within 30 days after receiving the shipment.
How to Cancel an Order:
For cancelling order, we only accept cancellations when the order is still in the processing state. Once the order is packed or/and shipped, the order will not be processed under any cancellation request but under our 30 Days Return Policy.
**Order cancellation must be submitted via submitting a cancellation ticket, requesting a cancellation with the use of any other forms of contact, i.e. Email will not be accepted.
About our 30 Days Return Policy:
In case you change your mind and would like to return the item back to us under our 30 Days Return Policy, you are strongly advised to use a trackable shipping service to have the parcel returned to avoid any loss or dispute.
If your item is defective, faulty, or dead on arrival due to a manufacturer’s fault, Sharky Sale will arrange a courier pick up service for you to return the item back to us.
*The customer is fully responsible for the return of any item during transit. Sharky Sale will not be liable for any return shipments that have been lost or damaged during transit.
Whether you return the item without any reasons, it should meet the below conditions:
– The item is bought from Sharky Sale
– You have submitted the return request (RMA ticket) within 30 calendar days of receiving the item
– You have received our authorization for your request.
– The item is returned with a copy of your receipt/invoice.
– The item is returned with the original packaging, in the condition as how you received it (including all accessories, all materials, price taps, free gift etc.)
– The item is returned to Sharky Sale within 30 calendar days after your return request is authorized.
Further Notes on the Return Policy:
– You must take reasonable care of the items, accessories and manufacturer’s packaging when returning them, to ensure that they are in the original and undamaged condition.
– We reserve the right to refuse a return and also deem an item to have been mishandled.
– If a return is deemed unacceptable and refused, the customer must pay us the return shipping fees to have the product shipped back to them.
– Unfortunately as no insurance will be applied, we are not responsible for any physical loss or damage of the merchandise during the return transit.